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New federal rules say travelers deserve cash refunds when inconvenienced by their airline – not vouchers or travel credits. The rules require the fees to be automatic and prompt: Within seven days for a credit card refund and 20 days for other forms of payment. Surge in complaints in 2022The Biden Administration proposed its change to the refund rules in 2022 after a surge in complaints about refunds when the coronavirus brought air travel to a standstill. More than half of the complaints involved flight disruptions or refunds. A federal law allows Congress to unravel recently implemented executive branch rules.
Persons: , Pete Buttigieg, CNN’s John Berman, ” Buttigieg, you’re, “ That’s, , There’s Organizations: CNN — Airline, , Transportation Department, Airlines for, Biden Administration Locations: , Airlines for America, ” “ U.S, Washington, November’s
The Transportation Department on Wednesday announced new rules taking aim at two of the most difficult and annoying issues in air travel: obtaining refunds and encountering surprise fees late in the booking process. The department’s new rules, Mr. Buttigieg said, will hold airlines to clear and consistent standards when they cancel, delay or substantially change flights, and require automatic refunds to be issued within weeks. They will also require them to reveal all fees before a ticket is purchased. Airlines for America, a trade group representing the country’s largest air carriers, said in a statement that its airlines “abide by and frequently exceed” D.O.T. consumer protection regulations.
Persons: , Pete Buttigieg, Buttigieg Organizations: Transportation Department, Wednesday, Transportation, Airlines for America
Alaska received $162 million from Boeing for the Jan. 5 accident, which caused the Federal Aviation Administration to briefly ground the planes. The accident has added additional regulator scrutiny on Boeing and slowed its deliveries of new Max planes, of which Alaska is a major customer. "Alaska [Airlines] needs Boeing, our industry needs Boeing and our country needs Boeing to be a leader in airplane manufacturing," he said. Alaska forecast adjusted earnings per share of between $2.20 and $2.40, above the $2.12 analysts polled by LSEG expected. Adjusting for one-time items, Alaska posted a net loss of 62 cents a share in the second quarter, less than the $1.05 per-share loss analysts were expecting, according to LSEG.
Persons: Ben Minicucci, Minicucci, CNBC's, Dave Calhoun, LSEG Organizations: Alaska Airlines, Boeing, Federal Aviation Administration, Airlines, Airline Locations: Alaska, Seattle, Delta
And while state attorneys general receive consumer complaints, airlines are not legally required to respond to their inquiries. The Biden administration has been aggressively pushing measures to expand consumer rights for airline passengers. The latest move comes as passenger traffic in the United States is projected to reach an all-time high this year. It includes 18 states such as California, New York, Nevada and Colorado that have some of the busiest U.S. airports. The DOT said seven more states - Delaware, Massachusetts, Minnesota, Oregon, Tennessee, Vermont, and Washington – are interested in joining the initiative.
Persons: Transportation Pete Buttigieg, Francis Scott Key, Pete Buttigieg, Biden, Buttigieg, Washington – Organizations: Transportation, White, . Transportation, U.S . Department of Transportation, Transportation Department, Southwest Airlines, Republican, Democratic Locations: Baltimore, Washington , U.S, United States, California , New York , Nevada, Colorado, Delaware , Massachusetts, Minnesota , Oregon , Tennessee , Vermont, Washington
CNN —The US aviation industry has asked the Biden administration to pause approval of additional flights to and from China, saying Beijing’s “existing harmful anti-competitive policies” hurt American airlines and workers. The letter was signed by industry lobby group Airlines for America — whose members include American Airlines (AAL), Delta (DAL) and United (UAL) — and other unions representing aviation workers, including the Air Line Pilots Association. Chinese carriers were given approval by US officials to make 50 weekly round trips to and from the United States, up from 35, from March 31. “These actions demonstrated the clear need for the US government to establish a policy that protects US aviation workers, industry and air travelers,” it said. “It [boosting flights] will help the two peoples strengthen exchanges and enhance mutual understanding,” the ministry added.
Persons: Biden, , Antony Blinken, Pete Buttigieg, America —, Washington, Xi Jinping, Joe Biden, — Hassan Tayir Organizations: CNN, Airlines, America, American Airlines, DAL, Air Line Pilots Association Locations: China, Delta, United States, Ukraine, San Francisco
American placed orders for 85 of the Boeing 737 Max 10, the largest version of that troubled aircraft. It also converted previous orders for 30 of the shorter Max 8 version of the plane, which is currently flying, into additional Max 10 orders. That report showed no other orders for any version of the 737 Max. Besides American’s large Max order, Boeing also received orders for 28 of its widebody 777 jets during the month. Boeing also reported it delivered only 24 of the 737 Max jets in the month, and five 787 Dreamliners.
Persons: Max, Scott Kirby, Kirby Organizations: New, New York CNN, American Airlines, Federal Aviation Administration, Boeing, Alaska Airlines, FAA, Alaska Air, United Airlines, Airbus, United, Southwest Airlines Locations: New York, American, Alaska
Major airlines' bottom line depends on credit card companiesThe Credit Card Competition Act , which was introduced to Congress in June 2023 would require major banks to use at least one credit card payment network that isn't Mastercard or Visa — companies that control more than 80% of US credit card transactions — to introduce more competition into the credit card market. AdvertisementSen. Dick Durbin, a Democrat from Illinois, is the lead sponsor of the Credit Card Competition Act. AdvertisementCredit card rewards incentivize travelersBusinesses typically make up for these credit card swipe fees by raising prices for customers. Bohorquez, however, said increased credit card competition is unlikely to lower prices in practice. "I hope that people continue to earn and enjoy their credit card points and take a lot of free trips."
Persons: , Jess Bohorquez, Bohorquez, she's, Banks, Sen, Dick Durbin, Durbin, I'm Organizations: Service, Sydney Opera House, Business, Federal, Mastercard, Visa, Airlines, United, Southwest Airlines, United Airlines, BI, Airlines for America, American Airlines, America, Banking, Housing, Urban Affairs, House Locations: Illinois, Delta
Others, however, said they are still confident in flight safety, pointing out that commercial air travel remains one of the safest modes of transportation. Cara and Erin Ashcraft survived the crash of American Airlines Flight 1420, operated on a McDonnell Douglas MD-82, during a landing at Little Rock National Airport on June 1, 1999. “I’ve never had concerns (about air travel safety) before. This is the hole left behind when the plug door of an Alaska Airlines flight blew off midflight on January 5, 2024. Pierson is wary of attitudes around the apparent safety of American air travel, he said.
Persons: Barb Handley, , ” Handley, Handley, , , Mary Handley, Alice, Barb Handley Miller, Pat Gabrielse, Dan Handley, Beth Handley McMall, Kathleen Handley Salemi, Cara, Erin Ashcraft, , I’m, ” Cara, ” Cara Ashcraft, , McDonnell Douglas, Andy Scott, “ I’m, ” Erin Ashcraft, ” ‘ I’ve, Trey Smith, “ I’ve, ” Smith, Smith, Scott Kirby, United, Boeing Aubrey, Max, Aubrey, they’re, ” Anthony Brickhouse, Florida’s Embry, Brickhouse, Ed Pierson, Pierson, That’s, ” CNN’s Chris Isidore, Jacopo Prisco Organizations: CNN, Alaska Airlines, United Airlines Boeing, Boeing, , National Transportation, NTSB, Federal Aviation Administration, United Airlines, American Airlines, McDonnell, Little Rock National Airport, Dallas Morning News, International Air Transport, United, Reuters United, Airbus, “ Airlines, Delta Air Lines, Hawaiian Airlines, Florida’s, Riddle Aeronautical University, Alaska Airlines Max, US Federal Aviation Administration, National Transportation Safety Board, Foundation for Aviation Safety, Air Canada, San Francisco International Airport Locations: Alaska, Little Rock , Arkansas, United States, Virginia, Los Angeles, East, Southwest
Last summer, a couple was flying home when their connecting Lufthansa flight in Germany was canceled. In August, they were flying home from Singapore on United Airlines when their Lufthansa Airlines connection between Germany and New Jersey was canceled, Giantisco told Business Insider. Advertisement"More than anything, we need the money we spent trying to get home at the last minute and being stuck in Munich," Giantisco said. They flew from Munich to London on a Lufthansa flight and from London to New Jersey on United. That became a challenge when they discovered their original flight information had been removed from their United flight history.
Persons: haven't, , Emma Giantisco, Dylan Marton, Giantisco, Marton, Marton hasn't, they'd, that's, Dylan Marton United, I've Organizations: Lufthansa, Service, United Airlines, Lufthansa Airlines, Business, New Jersey ., BI, Lufthansa rebooking, United, European Union, Star Alliance Locations: Germany, Singapore, New Jersey, Munich, Giantisco, Southeast Asia, Lambertville , New Jersey, Newark, Frankfurt, London, Marton
A Boeing whistleblower told CNN he refused to fly on a plane he'd boarded after realizing it was a Boeing 737 Max. Ed Pierson said he'd deliberately made sure the plane wasn't a 737 Max prior to booking. AdvertisementA Boeing whistleblower says that he was meant to take a domestic flight last year but ended up leaving the plane before takeoff because he refused to travel on a Boeing 737 Max. He said that he made sure to select a flight that didn't use a Boeing 737 Max. Pierson previously told the Los Angeles Times that he would "absolutely not" fly on a 737 Max because of safety concerns.
Persons: Max, Ed Pierson, he'd, Pierson, Organizations: Boeing, CNN, Service, Alaska Airlines, Max, Los Angeles Times, Alaska Airlines Max, Federal Aviation Administration Locations: Renton , Washington, Seattle, New Jersey, Alaska
Boeing’s problems could soon become your problem
  + stars: | 2024-03-15 | by ( Bryan Mena | ) edition.cnn.com   time to read: +5 min
Washington CNN —Boeing’s problems aren’t just Boeing’s. One of America’s biggest manufacturers is dealing with some serious production, quality and safety problems that worsened this week after a 787 Dreamliner plunged suddenly mid-flight, injuring dozens of passengers. Southwest and United earlier this week said they expect Boeing to ship them fewer planes than they planned on receiving, so they’ll hire fewer pilots. (Boeing continued to build the 737 Max throughout the crisis). And Boeing’s years of problems have led to success for its French rival Airbus, which has overtaken Boeing as the world’s largest aircraft manufacturer.
Persons: Washington CNN —, aren’t, ” Kathy Bostjancic, , , ” José Torres, Max, ” Lisa Simon Organizations: Washington CNN, America’s, Boeing, Airbus, Alaska Airlines, Nationwide, CNN, Interactive Brokers, New York Fed, The New, Fed, Boeing hasn’t, Federal Aviation Administration, Revelio Labs Locations: Southwest,
Crawford has booked cheap last-minute vacations to Sydney and Paris, thanks to his status as an "airline nepo baby." Perks extend to business-class upgradesPaying almost nothing to fly isn't the only benefit Crawford gets as an airline nepo baby. Given how long his father has worked for United, Crawford said he's also a high priority when free upgrades to business class are available. AdvertisementOn some occasions, Crawford has received free upgrades to United Airlines Polaris business class cabin. As a recent college grad, he said he couldn't afford to fly business class otherwise.
Persons: , Joshua Crawford, Crawford, Joshua Crawford Crawford, doesn't, he's, you've Organizations: Service, United Airlines, Business, Google, United, Polaris, United Airlines Polaris Locations: LA, Tokyo, Coachella, California, Los Angeles, Springs, New Jersey, Sydney, Paris, New York, Denver, United, Japan, Australia, Europe
An Alaska airlines Boeing 737 is taking off from Los Angeles International AirPort (LAX) in Los Angeles, California, on March 6, 2024. The Justice Department has started a criminal investigation into the Alaska Airlines incident where a door panel blew out mid-air two months ago, The Wall Street Journal reported Saturday. "In an event like this, it's normal for the DOJ to be conducting an investigation," an Alaska Airlines spokesperson said. Three passengers are suing Boeing and Alaska Airlines for $1 billion in damages, accusing Boeing and Alaska Airlines of negligence for allegedly having ignored warning signs. Alaska Airlines earlier estimated that the weekslong grounding of the Boeing 737 Max 9 will cost the carrier $150 million.
Persons: Max, DOJ didn't, , — CNBC's Rebecca Picciotto Organizations: Boeing, Los Angeles International AirPort, The, Department, Alaska Airlines, Street, DOJ, CNBC, Max, United Airlines Locations: Alaska, Los Angeles , California, Ontario , California, Portland , Oregon, United, U.S
Read previewBritish Airways unveiled a host of new initiatives at a media event in London on Monday, as part of a $9 billion "transformation." The UK flag carrier was named the world's best airline by Skytrax in 2006, but its reputation has since faltered. With a new seat design, new routes, and upgrades to the Airbus A380, here's how BA is changing. British Airways is rolling out the new seat design to its Airbus A320neo and A321neo jets, used on its short-haul flights. The business-class configuration on BA's new short-haul seats.
Persons: , Sean Doyle, Pete Syme, it's, There's, that's, Neil Chernoff, Francisco —, Chernoff Organizations: Service, British Airways, Skytrax, Business, Airbus, Delta Air Lines, Boeing, Washington Dulles, Dubai Airport, Beta Locations: London, Dallas , Los Angeles, Miami, Dubai, Johannesburg, South Africa, Boston, Washington, Singapore, London Heathrow, Malaysian, Kuala Lumpur, London Gatwick, Bangkok
I recently flew between New York and Helsinki on Finnair's Airbus A350-900 in economy. Finnair is now my go-to for long-haul flying despite an inconsistent weight policy for carry-ons. download the app Email address Sign up By clicking “Sign Up”, you accept our Terms of Service and Privacy Policy . AdvertisementI recently traveled all the way from New York City to Finland's northernmost municipality of Utsjoki for a chance to see the aurora lights. This story is available exclusively to Business Insider subscribers.
Persons: Organizations: Airbus, Service, Scandinavian Airlines, Business Locations: New York, Helsinki, New York City, Finland's, Utsjoki, Lapland
The Biden administration announced on Thursday that it was proposing new regulations for how airlines must treat passengers in wheelchairs, an effort aimed at improving air travel for people with disabilities. Under the proposed rule, damaging or delaying the return of a wheelchair would be an automatic violation of an existing federal law that bars airlines from discriminating against people with disabilities. The Transportation Department said that change would make it easier for the agency to penalize airlines for mishandling wheelchairs. The proposed regulations would also require more robust training for workers who physically assist disabled passengers or handle their wheelchairs. “This new rule would change the way airlines operate to ensure that travelers using wheelchairs can travel safely and with dignity.”
Persons: Pete Buttigieg, Organizations: Biden, Transportation Department
A former flight attendant is suing Singapore Airlines, citing an injury from unsafe work conditions. Durairaj Santiran said he slipped on a grease patch on a flight, and is now suing for $1.3 million. Singapore Airlines, however, said no such grease patch existed and disputed his claims. AdvertisementA former flight attendant for Singapore Airlines is suing the carrier for $1.3 million, saying it failed to provide a safe working environment that led to a career-ending injury. Durairaj worked as a flight attendant for Singapore Airlines from April 2016 to April 2021, according to the paper.
Persons: Durairaj Santiran, , Durairaj, Ramasamy Chettiar, Kasturibai Manickam, Durairaj's Organizations: Singapore Airlines, Service, The Straits Times, Airbus, CNA, Durairaj's, Straits Times Locations: Singapore's, San Francisco, Singapore
CHICAGO, ILLINOIS - JANUARY 24: American Airlines workers picket at O'Hare International Airport on January 24, 2023 in Chicago, Illinois. The workers, mostly flight attendants with the Association of Professional Flight Attendants (APFA), were picketing to demand better working conditions as their contract negotiations continue. (Photo by Scott Olson/Getty Images)Airline pilots won pay raises worth billions of dollars in new labor deals last year. Flight attendants from United Airlines , American Airlines , Southwest Airlines , Alaska Airlines and others picketed Tuesday at dozens of airports around the U.S., demanding higher wages and a better quality of life. American and other carriers told CNBC they are optimistic that they will reach agreements with their flight attendants in the coming months.
Persons: Scott Olson, Sara Nelson Organizations: American Airlines, Association of Professional, United Airlines, Southwest Airlines, Alaska Airlines, Association of Flight, CWA, United, autoworkers, UPS, haven't, CNBC, Labor Locations: CHICAGO , ILLINOIS, Chicago , Illinois, United, U.S
In this article JBLU Follow your favorite stocks CREATE FREE ACCOUNTA JetBlue Airways plane prepares to depart New York's LaGuardia Airport. Leslie Josephs | CNBCIn the 24 years since JetBlue Airways ' first flight, the New York-based airline has pushed the envelope for a carrier of its size. And, until a judge blocked the deal last month, it planned to buy budget airline Spirit Airlines for $3.8 billion. Last week, JetBlue said it has hired back the airline's former chief commercial officer, Marty St. George, 59, as president. A JetBlue Airways plane sits on the tarmac at the Fort Lauderdale-Hollywood International Airport on January 31, 2024 in Fort Lauderdale, Florida.
Persons: Leslie Josephs, it's, Joanna Geraghty, Robin Hayes, Carl Icahn, Geraghty, Chris Ratcliffe, we've, Marty St, George, Marty, Henry Harteveldt, George's, Warren Christie, JetBlue, We've, Brett Snyder, Snyder, Spirit, Joe Raedle Organizations: JetBlue Airways, New, LaGuardia, CNBC, JetBlue, Spirit Airlines, JetBlue Airways Corp, World Aviation, Bloomberg, Getty, Latam Airlines, United Airlines, US Airways, Atmosphere Research, Transport Workers Union Local, Street, NYSE, Department of Transportation, discounter Frontier Airlines, Fort, Hollywood International Airport Locations: New York, London, Paris, Amsterdam, Dublin, U.S, Delta, United, punctuality, Fort Lauderdale, Fort Lauderdale , Florida
American and United sat in the middle of the group, mostly losing points for cancelations, tarmac delays, and baggage mishaps. AdvertisementHere's a closer look at the best and worst airlines in the US for 2023 — and how they ranked in each category in the WSJ rankings:9. JetBlue AirwaysJetBlue Airways ranked dead last in the WSJ's annual list of best and worst US airlines for 2023. AaronP/Bauer-Griffin/GC Images via Getty Images2022 Rank: 1Delta is the best airline in the US for 2023, according to The Wall Street Journal's ranking. It was second for extreme delays, fourth for tarmac delays and mishandled baggage, and fifth for flight cancelations — its lowest finish overall.
Persons: , Delta, Allegiant, Andrew Watterson, United, Marcus Mainka, Tayfun, Mario Tama, Nicolas Economou, Robert Alexander, Tom Williams, Bauer, Griffin Organizations: Delta Air Lines, Alaska Airlines, JetBlue Airways, Service, Delta, Allegiant, Department of Transportation, — United Airlines, American Airlines, Max, Southwest Airlines, Journal ., Spirit Airlines, Frontier Airlines, Jetblue, JetBlue, Airlines, JetBlue Airways JetBlue Airways, Anadolu Agency, Getty, cancelations, Spirit Airlines Spirit Airlines, United Airlines United, American Airlines American Airlines, Southwest Airlines Southwest Airlines, Southwest, Delta Air Lines Delta Air Lines Locations: West Coast, Seattle, Alaska, New York City, New York, Southwest
United Airlines on Monday forecast a first-quarter loss due to the Federal Aviation Administration's grounding of Boeing 737 Max 9 planes this month after a part blew out during an Alaska Airlines flight operated with that type of aircraft. The more common Boeing 737 Max 8, which is in fleets at United, American and Southwest , isn't affected by the grounding order. "Despite unpredictable headwinds, we delivered on our ambitious EPS target that few thought possible — and set new operational records for our customers," said United Airlines CEO Scott Kirby in an earnings release. For the full-year 2024, United forecast adjusted earnings of between $9 and $11 a share, within analysts' estimates. ET on Tuesday when they are likely to face questions about compensation from Boeing for the grounding.
Persons: United, Scott Kirby Organizations: Airlines, Federal Aviation, Boeing, Max, Alaska Airlines, United, LSEG, United Airlines, CNBC PRO Locations: Alaska
New York CNN —Flight cancellations across the country continue to cause headaches for thousands of travelers, and Southwest is topping the list of most-affected airlines for the second consecutive day. Saturday and Sunday saw more than 16,500 flights delays and nearly 3,000 cancellations across the United States, according to FlightAware. The Federal Aviation Administration instated the order after a piece of the fuselage blew off an Alaska Airlines flight on January 5 with 177 people on board. United has canceled nearly 13% of its flights, making it the second most affected airline behind Southwest, which doesn’t fly any Max 9 planes. Alaska Airlines experienced the third-highest rate of cancellations on Sunday, having called off about 15% of its total flights.
Persons: , Organizations: New, New York CNN, Rockies, Southwest, CNN, Southwest Airlines, National Weather Service, NWS, American Airlines, Dallas, Fort Worth International, Alaska Airlines, Boeing, Max, Federal Aviation Administration Locations: New York, Southwest, Texas, Oregon, Mississippi, Memphis, Dallas, Nashville, Chicago, Denver, DFW, United States, United, Portland , Oregon
TOKYO (AP) — Asian shares declined Tuesday on heavy selling of property and technology shares. A key report on Japanese inflation showed core consumer prices in Tokyo, which excludes volatile food prices, rose 2.3% from a year ago, slowing from previous months' increases. Hopes that inflation is easing enough to allow the Federal Reserve to stop raising interest rates have pushed shares higher in recent weeks. The sector is a key component in the U.S. economy and accounts for the majority of the nation’s jobs. The government’s monthly jobs report for November is due on Friday.
Persons: Hang Seng, Australia's, Biden, Uber, Brent Organizations: TOKYO, Shanghai, Nikkei, Dow Jones, Nasdaq, Treasury, Technology, Microsoft, Nvidia, Netflix, Alaska Air Group, Hawaiian Airlines, Spotify, Federal Reserve, Institute for Supply Management, FactSet, U.S . Locations: Tokyo, U.S
A Justice Department lawyer argued that the deal would push fares higher by 30% and leave fewer options for travelers on a budget. Duffy, the Justice Department lawyer, tried to close the door on more divestitures. If Spirit is acquired by JetBlue, Frontier would become the biggest discount carrier in the U.S., followed by Allegiant Air and new entrants Breeze and Avelo. The Justice Department has not indicated whether it will challenge that deal. Spirit agreed to merge with Frontier Airlines, which shares its ultra-low-cost business model, but JetBlue beat Frontier in a bidding war.
Persons: , Ryan Shores, , ” Shores, U.S . Justice Department's, Edward Duffy, Duffy, ” Duffy, William Young, Young, Ronald Reagan, Shores, , Biden, David Koenig Organizations: BOSTON, JetBlue Airways, U.S, JetBlue, Spirit Airlines, U.S . Justice, Justice, Frontier Airlines, Spirit, New, Justice Department, American Airlines, Frontier, Allegiant Air, Avelo, Alaska Airlines, Hawaiian Airlines, Department, Southwest, AP Locations: , Boston, New York City, Fort Lauderdale, Fla, New York, U.S, Sunday, Alaska, Delta, United, Dallas
New York CNN —It’s been an exciting few weeks for the IPO market. People try to draw an analogy between the IPO market and a blocked pipe. That is one reason why the IPO market feels less stymied than it did 12 months ago. But if the current IPO market kicks off, it’s because of other macroeconomic factors. They’re going to very rapidly acquire customers and care much less about long term financial sustainability and climate and the environment.
Persons: New York CNN — It’s, Angela Lee, Bell, We’ve, Reddit, ‘ it’s, Shein, It’s, it’s, we’ve, Ben Minicucci, Eva Rothenberg, , Peter Ingram, Robin Hayes, Minicucci, “ We’ll, Anna Cooban, Svein Tore Holsether Organizations: CNN Business, Bell, New York CNN, Reuters, Microsoft, Wall Street, Columbia Business School, Federal Reserve, Alaska Air, Hawaiian Airlines, Sunday, Alaska Airlines, American Airlines, JetBlue Airways, Justice Department, District of Columbia, Spirit Airlines, Yara, CNN, International Maritime Organization Locations: New York, Reddit, Minicucci, Delta, Southwest, Norwegian, decarbonization
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